I Have Issues with Solar-Log

If you're experiencing issues with Solar-Log, consider the following possible errors:

Common Issues and Solutions

• Incorrect FTP Server Address

  • If the FTP server you've entered is incorrect, the Solar-Log will not attempt to connect to our server.
  • Solution: Double-check the FTP server address in the Solar-Log settings.

• Incorrect Username

  • If the username is incorrect, Solar-Log will connect to our server, but it will not be found in the logs because we search by username.
  • Solution: Verify that the username entered matches the provided credentials.

• No Internet Connection for Solar-Log

  • If no data appears in the Solar-Log portal, this might indicate an internet connection issue.
  • Solution: Ensure the Solar-Log device has an active internet connection.

• On-Site Firewall Problems

  • Even if data is visible in the Solar-Log portal, firewall issues might still be blocking FTP communication.
  • Solution: Check firewall settings and allow FTP traffic.

• Incorrect FTP Security Configuration

  • Solar-Log supports different FTP security methods, but not all are compatible with our server.
  • Solution: If security settings are enabled, ensure that only supported FTP security methods are used.

If the issue persists, please reach out for further assistance.