Data protection and privacy policy

You remain the owner of your data at all times.
We only store the minimum data required for the working of the services and products you bought, technical support and billing.
Your data is stored inside the EU and protected according to EU regulations.
Your data is stored and transmitted with modern industry standard security practices, such as encryption at rest, SSL secured connections, hashing and pseudonimisation.
Eniris only accesses your data to deliver to you the services that the EMS and Online Portal are meant for, to provide technical support, for invoicing, and to improve our services and products.
Your data can be shared with the resellers in the distribution chain up to and including the reseller whom you bought the services and/or products from. This data is only shared with the intention that each party can install the EMS, monitor your sites on your behalf for performance and faults etc., provide technical support and do invoicing of the services. Resellers that are not in the direct chain towards you, the end user, cannot access your data. Please refer to the privacy policy and data protection documents you received from the reseller when contracting their service or buying the product for more details.
The EMS may send data back to third party providers of external control signals that you have contracted (e.g. imbalance services, ...). Eniris has no control over what the third party provider does with this data - please refer to the privacy policy and data protection documents you received from the third party when contracting their service. The EMS does not send data to third party providers of external control signals that have not been configured in the EMS.
Eniris uses servers hosted by Hetzner (), OVH Cloud (), Vultr () and Digital Ocean (]). We only use servers in the EU and services that are GDPR compliant.
Your data is not intentionally shared with any other party.
Your data is never sold intentionally by Eniris.
We perform regular security checks and submit our systems to pentesting by independent cybersecurity companies.

Data protection and privacy policy | SmartgridOne Documentation

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Our commitment

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Key principles

Which data are we talking about?

Data that is stored in the cloud

Data that does not leave the EMS

I don't want that Eniris, a distributor or an installer has access to my data

How is the EMS added to my account? Can it be added by anyone?

What if I switch installer or my installer no longer exists?

What about remote access to the EMS commissioning interface?

Is remote access to the commissioning interface safe?

Does remote access grant access to the rest of my network?

Does the EMS communicate with other devices on my network?

How can I download my data?

How can I delete my data?

How long is my data retained?

How is the EMS kept secure?

What does all this mean for our distributors and installers?